Admissions Assistant – FT
Location: Salt Lake City
The position of ADMISSIONS ASSISTANT is a key member of one of the most critical departments at House of Hope (HOH). It offers a great balance of administrative work and person-to-person interaction. The best applicant would be a self-actualized individual who can successfully guide women through one of the most critical tasks they may ever undertake—the decision of whether to seek treatment for substance use disorder—while exhibiting exceptional time-management, an ability to work individually and with a team, and the ability to professionally represent the organization in both written and verbal communication.
This critical, fulltime (40 hours per week) position is located at the main HOH treatment center, which is nestled between downtown Salt Lake City and the University of Utah.
About House of Hope
The House of Hope—a local nonprofit organization—has a mission to empower women, strengthen families, and promote recovery in our community. As Utah’s oldest treatment center, we have a long legacy of employing staff who are dedicated to the mission of spreading hope, nurturing healing, and encouraging personal growth in our colleagues, our clients, and our organization. We offer a culture of camaraderie, creativity, and collaboration as we work collectively to make a difference in the lives of the women and children we serve.
The successful House of Hope Applicant will:
- Answer questions about the HOH program in a welcoming and motivating manner to individuals who may be feeling high levels of stress or uncertainty
- Facilitate intakes including forming a relationship with clients, thoroughly completing required paperwork, and managing a healthy transition into residential or outpatient treatment at HOH
- Present positive public relations during admission calls and in conducting the initial screenings of potential clients seeking substance abuse treatment
- Ascertain insurance coverage(s) and assist with Medicaid eligibility
- Schedule assessment and intake appointments
- Facilitate referrals to various treatment communities
- Assist clients in applying for appropriate documentation, when necessary, including birth certificates, etc.
- Manage client data and documentation into the clinical record management and billing systems
- Provide community outreach and education to individuals and agencies about HOH’s continuum of services
- Maintain familiarity with local organizations and resources
- Assist with various other duties and special projects on an as-needed basis for the team or organization
Do these qualifications match your education, experience, and skillset?
- Detail-oriented, with strong interpersonal skills that make others feel at ease and engaged
- A Basic understanding of substance use disorders (SUD) and mental health challenges that women face including trauma-informed care, cultural competency, and gender-specific issues of women entering treatment (either by themselves or with their children)
- Excellent communication skills in working with diverse populations with various needs as well as multiple agencies and organizational departments
- Proficient at verbal and written communication
- Enjoy problem-solving in a creative, thoughtful way
- Prefer multi-tasking and managing multiple projects simultaneously
- Provide a meticulous attention to detail
- Be self-motivated, demonstrating initiative in developing schedule and processes to accomplish departmental and organizational goals
- Resolve conflicts with clients, agencies, and co-workers with a direct, professional, and calm manner
- Be proficient in computer skills, especially in Microsoft Office with special emphasis in Microsoft Excel and Word (must be experienced and proficient with formulas, tables, and formatting)
- Work calmly under stressful deadlines with proficient stress and time management and ability to be flexible with change in a fast-paced environment
- Enjoys a wide variety of duties from working one-on-one with others as well as administrative duties
- Values healthy direct communication; accepts and gives feedback professionally; forms relationships with those who are struggling with many challenges in a compassionate and assertive manner
- Bachelor’s degree in psychology or another human services field is preferred but not required
- High school diploma or GED equivalent is required
- Fulltime, 40 hours/week
- Monday through Friday, 8:30am to 5:00pm
$16.00 – $18.00/hour, depending on education and experience, plus a fulltime benefits package that includes:
- Health insurance (90% of employee premium paid)
- Dental insurance (100% of employee premium paid)
- Vision insurance available (at 100% employee cost)
- 2x salary life insurance policy (no cost to employee)
- Paid holidays, sick, and vacation (equivalent to 30+ days per year)
- Long-term disability (no cost to employee)
- 401(k) dollar-for-dollar match up to 5% after one year of employment (vested at 50% per year)
- Employee recognition, bonuses, and other incentives are often available
- This is a non-smoking work site (no tobacco products allowed onsite)
- Must be 21+ years old
- Must be able to pass extensive background check
- Must be able to pass drug test (results are based on federal laws for illegal substances)
- If in recovery, must have at least two years of continuous sobriety
- Must be vaccinated against COVID-19, including booster shot (or be willing to start the vaccination process immediately)
- Must be willing to be seasonally vaccinated against the flu
- Must have personal reliable transportation, driver’s license, and clean driving record
Send the following to firstname.lastname@example.org:
- Brief statements of interest or cover letter (may be in body of email)
- Three professional references (please include email and phone number)
House of Hope’s Mission:
- Treating substance use disorders, rebuilding lives, strengthening families, and empowering women.
House of Hope’s Diversity, Equity, & Inclusion (DEI) Statement:
- House of Hope celebrates diversity by elevating empathy, encouraging inclusivity, and challenging inequity through compassion, education, awareness, and action.
House of Hope (HOH) is an equal opportunity and affirmative action employer. All employment decisions are based on achieving the HOH mission without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability, or religious belief. All qualified candidates are encouraged to apply.