Location: On-site in Salt Lake City
House of Hope (HOH) is in search of a reliable person who is interested in assisting women in recovery at House of Hope. This part-time (afternoons 12 p.m. to 5:30 p.m.) Client Services Specialist works with women new in recovery. They get to know strong, resilient mothers as they improve their lives for themselves and their children. The purpose of this role is to help meet client needs as they work towards their goals. This person will also be responsible for running the Client Services office. This is a great opportunity for those seeking experience working with women and families as well as those interested in the human services sector of the non-profit community.
About House of Hope
House of Hope (HOH), a local nonprofit, empowers women, strengthens families, and promotes recovery in our community. As Utah’s oldest treatment center, we have a long legacy of employing staff who are dedicated to the mission of spreading hope, nurturing healing, and encouraging personal growth in our colleagues, our clients, and our organization. House of Hope is proud to serve underserved populations and is passionate about providing quality care to clients.
We offer a culture of camaraderie, creativity, and collaboration as we work collectively to make a difference in the lives of the families we serve.
House of Hope is a non-profit organization providing substance use disorder treatment and behavioral health services to help women rebuild their lives and strengthen their families in seven facilities in SLC and a campus in Provo.
House of Hope’s Mission
Treating substance use disorders, rebuilding lives, strengthening families, and empowering women. Our values include accountability, collaboration, compassion, diversity, integrity, respect, and safety.
Primary Responsibilities
House of Hope offers a collaborative team culture where employees are supported professionally and personally. Working at House of Hope provides you with an opportunity to make a meaningful impact on the lives of others while advancing your career in a challenging and welcoming work environment. Our goal is to help employees build sustainable, fulfilling careers while doing meaningful work with our client population. If you are passionate about helping others, we encourage you to apply for this rewarding position.
Primary responsibilities include:
- Work directly with our recovery clients
- Provide transport for clients using company vehicles
- Assist clients to make business phone calls and coordinate appointments
- Answer incoming calls and interact with community partners
- Keep records, filing electronic and hard copies in a timely manner
- Assist clients to log on to virtual appointments
- Assist with conducting client drug screenings
- Complete special projects for the program
Qualifications, Experience & Skillset
We are looking for a passionate, knowledgeable, and caring individuals who can both complete the following requirements and add to our culture of caring and understanding:
- Due to licensing and supervision requirements, this position is open to female applicants only
- Have excellent communication and problem-solving skills
- Able to be respectfully assertive and confident at making others feel heard and respected
- Possess a teamwork mentality, while also being able to work independently
- Open to feedback with mindset toward self-improvement
- Ability to remain calm in high-stress situations
- Able to climb stairs and lift 40-50 pounds, on occasion
- Familiarity with Microsoft Office and Apple iPad is a plus
- Quick and accurate typing skills with attention to spelling and grammar
Agency Requirements for All Employees
- Non-smoking worksite: no tobacco products allowed.
- Must be at least 21 years old.
- Must pass extensive post-offer, pre-employment background check and drug test.
- If in recovery, must have at least 2+ years of continuous sobriety.
- Must be able to lift up to 40 pounds and climb stairs.
- Must have own reliable transportation, driver’s license, clean driving record, and willing to transport clients in own car and agency vehicles.
- Must be able to adhere to ethical standards and maintain confidentiality.
- Must have a compassionate and empathetic approach to working with individuals facing substance use and mental health challenges.
Education Required
- High school diploma or GED equivalency.
Hours & Schedule
- Part-time; approximately 28 hours/week: Monday-Friday afternoons (12 p.m. to 5:30 p.m.). Additional hours may be available to help cover time-off requests.
Wages & Benefits
- $16 to $17 per hour
Part-time benefits package, including:
- Dental and vision insurance available
- Employer-paid Employee Assistance Program
- 401(k) dollar-for-dollar match up to 5% after 90 days of employment
- Employee recognition and other incentives
Apply Now!
House of Hope (HOH) is an equal opportunity employer. All employment decisions are based on achieving the HOH mission without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability, or religious belief. All qualified candidates are encouraged to apply.
