Office Manager & Admissions – FT (Provo)

Location: Provo

House of Hope (HOH), a local nonprofit, empowers women, strengthens families, and promotes recovery in our community. As Utah’s oldest treatment center, we have a long legacy of employing staff who are dedicated to the mission of spreading hope, nurturing healing, and encouraging personal growth in our colleagues, our clients, and our organization. We offer a culture of camaraderie, creativity, and collaboration as we work collectively to make a difference in the lives of the families we serve. 


This position offers a great balance of administrative work and client interaction with the primary goal of assisting women seeking treatment at (or those seeking to refer them to) House of Hope. The best applicant would be a person who values a mission-driven non-profit organization that places a high value on personal and professional growth. 


The successful House of Hope Applicant will: 


  • Answer questions about the program in a welcoming and motivating manner to individuals who may be feeling high levels of stress or uncertainty, 
  • Facilitate intakes including forming a relationship with clients, thoroughly completing required paperwork, and managing a healthy transition into residential or outpatient treatment at HOH 
  • Present positive public relations during admission calls and in conducting the initial screenings of potential clients seeking substance abuse treatment 
  • Ascertain insurance coverage, schedule assessments, and intake appointments 
  • Facilitate referrals to various treatment communities  
  • Assist clients in applying for appropriate documentation, when necessary, including birth certificates, etc.  
  • Manage client data and documentation into the clinical record management and billing system 
  • Professionally communicate with state agencies regarding client eligibility and requesting Medicaid authorizations. 
  • Provide community outreach and education to individuals and agencies about HOH’s continuum of services 
  • Maintain familiarity with local organizations and resources 
  • Purchase and maintain an inventory of general office supplies for staff use 
  • Assist the accounting department with the management of purchase receipts and maintaining organized files. 
  • Assist with various other duties and special projects on an as-needed basis for the team or organization 


Do these qualifications match your education, experience, and skillset? 

  • Commitment to empowering families in collaboration environment with related degree or experience in human services field, healthcare, admissions and/or office management, or similar environment. 
  • Seeking a position in a mission-driven nonprofit organization for families 
  • Basic understanding of substance use disorders (SUD) and mental health challenges that women face including trauma-informed care, cultural competency, and gender-specific issues of women entering treatment alone or with children 
  • Excellent communication skills in working with diverse populations with various needs as well as multiple agencies and organizational departments 
  • Proficient at verbal and written communication skills as well as professional telephone and email communication 
  • Enjoys problem-solving, multi-tasking, and can manage multiple projects simultaneously with a dedicated attention to detail 
  • Self-motivated and demonstrates initiative in developing schedule and processes to accomplish departmental and organizational goals 
  • Resolves conflicts with clients, agencies, and co-workers with direct, professional, and calm manner 
  • Proficient computer skills, especially in MS Office with expertise in Microsoft Excel and Word in order to create and maintain Excel spreadsheets must be experienced and proficient with formulas, tables, and formatting. 
  • Work calmly under deadlines with proficient stress and time management and ability to be flexible with change in a fast-paced environment 
  • Enjoys a job with a lot of variety and in working with many different styles 
  • Values healthy direct communication; accepts and gives feedback professionally; forms relationships with those who are struggling with many challenges in a compassionate and assertive manner 



  • Fulltime, 40 hours/week 
  • M-F, 8:30AM – 5:00PM 



$20.00 – $24.00/hour, depending on experience 

Full benefits package, including: 

  • Health insurance (90% of employee and family premium paid) 
  • Dental insurance (100% of employee premium paid) 
  • 2x salary life insurance policy (no cost to employee) 
  • Paid holidays, sick, and vacation (equivalent to 34+ paid days off per year) 
  • Long-term disability (no cost to employee) 
  • 401(k) dollar-for-dollar match up to 5% after one year of employment (with vesting schedule) 
  • Employee recognition and other incentives are available 


Agency Requirements: 

  • Non-smoking work site 
  • 21+ years old 
  • Must pass extensive background check 
  • Must pass drug test (results are based on federally mandated illegal substances) 
  • If in recovery, must have at least two (2) years of sobriety 
  • Must have personal transportation, Utah driver’s license, good driving record 


Application Instructions: 

Send the following to 

  1. BRIEF STATEMENT OF INTEREST/COVER LETTER (may be in body of email) indicating which position you are applying for with explanation of why this position interests you and the skills/talents/interests that would make you a good candidate 
  1. RESUME 


House of Hope’s Mission: 

Treating substance use disorders, rebuilding lives, strengthening families, and empowering women. 


House of Hope’s Diversity, Equity, & Inclusion (DEI) Statement: 

House of Hope celebrates diversity by elevating empathy, encouraging inclusivity, and challenging inequity through compassion, education, awareness, and action. 




House of Hope (HOH) is an equal opportunity and affirmative action employer. All employment decisions are based on achieving the HOH mission without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability, or religious belief. All qualified candidates are encouraged to apply.