FT-Program Administrator – Provo
House of Hope (HOH), a local nonprofit, empowers women, strengthens families, and promotes recovery in our community. As Utah’s oldest treatment center, we have a tradition of welcoming staff who are dedicated to the mission of spreading hope, nurturing healing, and encouraging personal growth in our colleagues, our clients, and our organization. We offer a culture of camaraderie, creativity, and collaboration. We are diverse as individuals, yet united as a team to make a difference in the lives of the families we serve!
This leadership position offers a balance of administrative work and client interaction with the primary goal of assisting staff and clients to navigate the journey of recovery as a treatment community each day. The Program Administrator acts as the managing entity of the administrative operations for the HOH Provo location, a small but growing behavioral health program for women and children in residential and outpatient care. This position would be ideal for someone who thrives in organizing paperwork and program processes, enjoys building relationships, developing protocols, and working independently, yet interactively in a program designed to promote growth and healing. We are seeking a confident leader who is adept at problem solving, calm in a crisis and committed to positive collaboration within a mission-driven, non-profit organization committed to the personal and professional growth of each employee.
The successful House of Hope applicant will:
- Present as the program gatekeeper by assisting the public in a welcoming and motivating manner including clients and support systems who may be feeling high levels of stress or uncertainty, community partners with questions, referrals or information or any individuals needing assistance.
- Facilitate the admissions process from screening to admit with the focus on forming a positive relationship with each client as well as completing required documentation and facilitating a healthy transition into treatment at HOH.
- Serve as the primary representative of HOH in a professional, positive and dynamic manner within the program, with other HOH departments and in the community; present a thorough understanding of positive public relations in promoting services, coordinating care, resolving conflicts and strengthening the program and mission of HOH with integrity and assertive healthy communication.
- Demonstrate excellent organizational skills in managing the various facets of operating a nonprofit program with a calm, engaging demeanor, attention to detail and ability to create orderly systems of managing documentation, multiple contractual and funding requirements, continual correspondence, and many other administrative processes of conducting the business of a small nonprofit program.
- Demonstrate proficiency in learning and maintaining requirements of Medicaid and other insurance plans according to best practices in office management including managing client data, clinical records, billing and eligibility processes, outcome data, and management of the electronic health record system.
- Ascertain eligibility of current and potential clients, maintain funding authorizations, and meet deadlines for billing entities and Medicaid requirements in a timely manner, develop and maintain spreadsheets to track data and audit operations as required for licensure and certification.
- Coordinate daily operations of client care including appointments in the community, transportation processes, maintaining needed supplies and managing resources in an organized, user friendly manner as well as maintaining familiarity of community partners, services, and resources.
- Provide healthy and professional communication with clients, staff, and community partners; develop and maintain strong, healthy relationships with other professional systems and agencies; provide a bridge for clients to navigate transitions to systems of care and coordinate information such that all entities are compliant with state and county best practices, welcomes feedback and direct communication to resolve conflicts and challenges with kindness and creativity.
Do these qualifications match your education, experience, and skillset?
- Commitment to empowering women with complex needs and risk factors as evidenced by an education in social work, business management or related field AND/OR comparable experience in human services, healthcare, admissions, office management, administration, public services, non-profit leadership or similar environment.
- Seeking a full-time, on-site position in a mission-driven nonprofit organization for women and families.
- Basic understanding of substance use disorders (SUD) and mental health challenges, particularly of women, including trauma-informed care, cultural competency, healthy boundaries and systemic challenges related to homelessness, domestic violence, poverty, childhood sexual abuse and other issues pertinent to our population.
- Excellent verbal and written communication skills in working with diverse populations with various needs as well as partner agencies and other departments within HOH in person, by phone and by email.
- Enjoys problem-solving, multi-tasking, and managing multiple projects simultaneously with attention to detail, creativity and sense of humor.
- Demonstrates self-motivation and initiative in developing schedules and processes to accomplish departmental and organizational goals.
- Resolves conflicts with clients, agencies, and co-workers with direct, professional, and calm manner.
- Proficient computer skills, especially in MS Office with expertise in Microsoft Excel and Word to create and maintain Excel spreadsheets, must be experienced and proficient with forms, tables, and formatting, word processing and electronic health records.
- Work calmly under deadlines, good stress and time management skills and ability to be flexible within an ever-changing environment that requires staff to work together as a united team to adapt to the needs and stressors of our population.
- Values healthy direct communication; accepts and gives feedback professionally; forms relationships with those who are struggling with many challenges in a compassionate, yet clear and assertive manner.
- Fulltime, 40 hours/week, on-site.
- M-F, 8:30 AM – 5:00 PM
$48,000-52,000, depending on experience, and
Full benefits package after 90 days, including:
- Health insurance (90% of employee and family premium paid)
- Dental insurance (100% of employee premium paid)
- 2x salary life insurance policy, long term disability (no cost to employee)
- Paid holidays, sick, and vacation (34 paid days off per year)
- 401(k) dollar-for-dollar match up to 5% after one year of employment
- Employee recognition and other incentives
- Legacy of organizational traditions and celebrations for staff and clients
- Nicotine-free organization; no smoking/vaping at any property or during work hours.
- Be at least 21 years old.
- Must pass extensive background check, pre-employment and on-going drug testing.
- If in recovery, must have at least two (2) years free of illegal/addictive substance use.
- Must have own personal transportation, Utah driver’s license, good driving record.
Send the following to email@example.com:
- BRIEF STATEMENT OF INTEREST/COVER LETTER (may be in body of email) indicating which position you are applying for with explanation of why this position interests you and the skills/talents/interests that would make you a good candidate.
- THREE (3) PROFESSIONAL REFERENCES
House of Hope’s Mission:
Treating substance use disorders, rebuilding lives, strengthening families, and empowering women.
House of Hope’s Diversity, Equity, & Inclusion (DEI) Statement:
House of Hope celebrates diversity by elevating empathy, encouraging inclusivity, and challenging inequity through compassion, education, awareness, and action.
House of Hope (HOH) is an equal opportunity and affirmative action employer. All employment decisions are based on achieving the HOH mission without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability, or religious belief. All qualified candidates are encouraged to apply.