Client Services Specialist – PT

Location: Salt Lake City

***$500 SIGN-ON BONUS FOR ALL POSITIONS HIRED IN JANUARY 2022***

 

House of Hope (HOH), a local nonprofit, empowers women, strengthens families, and promotes recovery in our community. As Utah’s oldest treatment center, we have a long legacy of employing staff who are dedicated to the mission of spreading hope, nurturing healing, and encouraging personal growth in our colleagues, our clients, and our organization. We offer a culture of camaraderie, creativity, and collaboration as we work collectively to make a difference in the lives of the families we serve.

 

We’re in search of reliable staff who are interested in assisting women in recovery at House of Hope. This part-time Client Services Specialist works with women new in recovery. They get to know strong, resilient mothers as they improve their lives for themselves and their children. The purpose of this role is to help meet client needs as they work towards their goals. This person will also be responsible for running the Client Services office. This is a great opportunity for those seeking experience working with women and families as well as those interested in the human services sector of the non-profit community.

 

Due to licensing and supervision requirements, this position is open to female applicants only.

 

The successful House of Hope applicant will:
  • Work directly with our recovery clients
  • Assist clients to make business phone calls and coordinate appointments
  • Answer incoming calls and interact with community partners
  • Keep records, filing electronic and hard copies in a timely manner
  • Assist clients to log on to virtual appointments
  • Assist with conducting client drug screenings
  • Complete special projects for the program
  • Possess a teamwork mentality, while also being able to work independently

 

Do these qualifications match your education, experience, and/or skillset?
  • Excellent communication and problem-solving skills
  • An ability to be respectfully assertive
  • Confident at making others feel heard and respected
  • Open to feedback with mindset toward self-improvement
  • Possess a strong understanding of professional ethics and boundaries
  • Willingness to drive own vehicle (with mileage reimbursement) or agency vans (up to 10 passengers) and maintain Utah driver’s license and a good driving record
  • Ability to remain calm in high-stress situations
  • Able to climb stairs and lift 40-50 pounds, on occasion
  • Familiarity with Microsoft Office and Apple iPad is a plus
  • Quick and accurate typing skills with attention to spelling and grammar

 

Education Required:
  • High school diploma or GED equivalency

 

Hours/Schedule:

Part-time. Approximately 28 hours/week. Two shifts available Monday through Friday:

  • First shift: 8:00am – 1:45pm
  • Second shift: 12:45pm – 6:00pm
  • Additional hours may be available to help cover time-off requests

 

Agency Requirements:
  • This is a non-smoking work site
  • Must be 21+ years old
  • Must be able to pass background check and drug test
  • If in recovery, must have at least two years of sobriety
  • Must be vaccinated against COVID-19 and be willing to be seasonally vaccinated against the flu
  • Must have personal reliable transportation and UT driver’s license

 

Wages & Benefits:
  • $15/hour
  • Paid training
  • 401(k) dollar-for-dollar match up to 5% after one year of employment
  • Employee recognition and other incentives

 

Application Instructions

Send the following to jobs@houseofhopeut.org:

  1. BRIEF STATEMENT OF INTEREST (may be in body of email) indicating which position you are applying for, an explanation of why this position interests you, and the skills/talents/interests that would make you a good candidate (no more than one to two paragraphs are required)
  2. RESUME
  3. THREE (3) PROFESSIONAL REFERENCES

 

House of Hope’s MISSION:

Treating substance use disorders, rebuilding lives, strengthening families, and empowering women.

 

House of Hope’s Diversity, Equity, & Inclusion (DEI) Statement:

We celebrate diversity by elevating empathy, encouraging inclusivity, and challenging inequity through education, awareness, and action.