Receptionist & Billing Assistant

About House of Hope

Nestled between downtown SLC and the University of Utah, House of Hope (HOH), a local nonprofit, empowers women, strengthens families, and promotes recovery in our community. As Utah’s oldest treatment center, we have a long legacy of employing staff who are dedicated to the mission of spreading hope, nurturing healing, and encouraging personal growth in our colleagues, our clients, and our organization. House of Hope is proud to serve underserved populations and is passionate about providing quality care to clients.

We offer a culture of camaraderie, creativity, and collaboration as we work collectively to make a difference in the lives of the families we serve.

House of Hope is a non-profit organization providing substance use disorder treatment and behavioral health services to help women rebuild their lives and strengthen their families in seven facilities in SLC and a campus in Provo.

House of Hope’s Mission

Treating substance use disorders, rebuilding lives, strengthening families, and empowering women. Our values include accountability, collaboration, compassion, diversity, integrity, respect, and safety.

Primary Responsibilities

House of Hope offers a collaborative team culture where employees are supported professionally and personally. Working at House of Hope provides you with an opportunity to make a meaningful impact on the lives of others while advancing your career in a challenging and welcoming work environment. Our goal is to help employees build sustainable, fulfilling careers while doing meaningful work with our client population. If you are passionate about helping others, we encourage you to apply for this rewarding position. Primary responsibilities include:

• Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• In a polite and timely manner, answer all incoming phone calls, responding to inquiries and forwarding phone calls to appropriate members of the HOH staff.

• Manage accounts receivable.
• Maintain files for various HOH departments, filing both hard copy and e-documents expediently.
• Conduct Medicaid verifications timely.
• Consolidate, record, release and balance HOH billing for Salt Lake County clients.
• Provide administrative assistance to the Accounting Specialist.
• Work with the HOH managers/directors at the various campuses to ensure information is received timely and efficiently.
• Perform data entry, as necessary and assist in maintaining HOH’s database(s).

Qualifications, Experience & Skillset

We are looking for a passionate, knowledgeable, and caring employees who can both complete the following requirements and add to our culture of caring and understanding:

• At least two years of experience working in a professional environment and at least one year of experience working in accounts receivables.
• Excellent verbal and written communication skills, with strong attention to detail.
• Willing to learn, able to take initiative, and problem solve.
• Excellent phone etiquette and a professional demeanor.

• Mathematical skills, knowledge of accounting standards and procedures, and computer skills.
• Understanding of HIPAA and county, state, and other Medicaid billing practices.
• Friendly, inviting, willing to listen, and enjoy working with people of varying backgrounds.
• Positive, professional, and courteous.
• Excellent time-management skills and be able to work successfully under limited supervision.
• Most importantly, has a passion for working on a collaborative team to help women and children in need.

Agency Requirements for All Employees

• Non-smoking worksite: no tobacco products allowed.
• Must be at least 21 years old.
• Must pass extensive post-offer, pre-employment background check and drug test.
• If in recovery, must have at least 2+ years of continuous sobriety.
• Must be able to lift up to 40 pounds and climb stairs.

• Must have own reliable transportation, current driver’s license, good driving record, and be willing to transport clients in own car and agency vehicles occasionally.
• Must be able to adhere to ethical standards and maintain confidentiality.
• Must have a compassionate and empathetic approach to working with individuals facing substance use and mental health challenges.

Education Required

High school diploma or equivalent required, Associates or Bachelor’s degree preferred.

Hours & Schedule

Part-time Monday-Friday, 11:30 a.m. to 5 p.m. This position is on-site in Salt Lake City on-site (no remote work).

Wages & Benefits

$18-$22/hour, depending on education and experience

Part-time benefits package that includes:

• Voluntary dental and vision insurance;
• Employee Assistance Program;
• 401(k) dollar-for-dollar match up to 5% after 90 days of employment; and
• Employee recognition and other incentives.

Apply Now!

House of Hope (HOH) is an equal opportunity employer. All employment decisions are based on achieving the HOH mission without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability, or religious belief. All qualified candidates are encouraged to apply.