Recovery Support Supervisor (Provo) – FT

Location: Provo


***Due to licensing and supervisory requirements, this position is open to FEMALE applicants only.***

Do you want to make a difference every single day of your work-life?  Do you seek that sense of accomplishment that can only come from knowing that you’ve made a difference in someone’s life and for your community? Have you been interested in social work, psychology, or other human-services field and are ready to be a leader for a critical team at House of Hope (HOH)? The position of Recovery Support Supervisor is a key management position at the Provo campus of House of Hope (HOH), a small nonprofit organization with a mission to treat substance use disorders, rebuild lives, strengthen families, and empower women. This job offers a great balance of both administrative work and person-to-person interaction. The successful applicant will lead, support, guide, and motivate staff in ensuring round-the-clock staff coverage of Recovery Assistants whose job it is to assist women (and their children) who are in residential treatment for substance use disorder. This individual should exhibit exceptional time-management skills and should demonstrate experience in successfully managing a team. Motivation and team-building strengths will be very helpful in ensuring the Recovery Support Team’s success in meeting the needs of HOH’s clients.

This critical, fulltime (40 hours per week) position is located at the Provo treatment center, which is nestled against the stunning Wasatch mountains between downtown Provo and Springville.


About House of Hope:

The House of Hope—a local nonprofit organization—has a mission to empower women, strengthen families, and promote recovery in our community. As Utah’s oldest treatment center, we have a long legacy of employing staff who are dedicated to the mission of spreading hope, nurturing healing, and encouraging personal growth in our colleagues, our clients, and our organization. We offer a culture of camaraderie, creativity, and collaboration as we work collectively to make a difference in the lives of the women and children we serve.


House of Hope’s Mission:
  • Treating substance use disorders, rebuilding lives, strengthening families, and empowering women.
Primary Responsibilities:
  • Female applicants only due to licensing regulations and supervisory requirements
  • Ensure scheduling of 24-hour coverage of residential programs for each shift of the Recovery Support Team: days, evenings, graves, and weekends
  • Fill-in on open shifts during emergencies or to prevent overtime or other situations affecting appropriate coverage
  • Recruit, hire, train, and evaluate the performance of a team of 10-15 part-time support staff
  • Manage any disciplinary issues with care and concern while following HOH policies and procedures
  • Maintain positive staff morale through modeling, recognizing, and reinforcing positive change in individual employees and the program as a whole
  • Adhere to and train staff to help clients adhere to program rules in a respectful and appropriate manner to ensure smooth functioning of the facilities and professional conflict resolution between clients and staff
  • Learn and manage all necessary program paperwork, including collaborating with H.R. and other departments to ensure appropriate employee documentation and staff records
  • Ensure that employees complete daily documentation of billable time in a professional and timely manner
  • Communicate/collaborate with the children’s staff team as a liaison for the support staff team, communicating the needs and issues of the support staff
  • Communicate with community members and allied agencies, most specifically probation officers and Department of Child and Family Services (DCFS) workers to represent HOH professionally and positively
  • Attend HOH Manager’s Meeting, support staff meetings, monthly clinical staff training, and monthly all-staff meeting/training.
  • Will arrange and conduct support staff meetings once monthly to ensure that staff are supervised and trained appropriately; maintain staff training logs and training modules
  • Work with HOH management to refine staff training manuals to better train and monitor staff
  • Serve as an on-call supervisor in turns with other staff for shift coverage
  • Ensure that client schedules are covered and that staff carry out duties as assigned
  • May need to perform management duties such as room searches, urinalysis of clients, house meetings/issue groups or other behavior management techniques to ensure safe functioning of facilities
  • Provide orientation to new clients and new staff during their training period
  • Be thoroughly familiar with policies and procedures of the program and able to offer input best practices


Qualifications, Experience, and Skillset:
  • Female applicants only due to licensing regulations and supervisory requirements
  • Bachelor’s Degree REQUIRED (field of Social Work, Psychology, Business, Human Resources, Management, or related field PREFFERED)
  • One to two years supervisory/management experience REQUIRED
  • Detail-oriented, with strong interpersonal skills that make others feel at ease and engaged
  • A basic understanding of substance use disorders (SUD) and mental health challenges that women face including trauma-informed care, cultural competency, and gender-specific issues of women entering treatment (either by themselves or with their children)
  • Excellent communication skills in working with diverse populations with various needs as well as multiple agencies and organizational departments
  • Proficiency at verbal and written communication
  • Enjoy problem-solving in a creative, thoughtful way
  • Prefer multi-tasking and managing multiple projects simultaneously
  • Provide a meticulous attention to detail
  • Be self-motivated, demonstrating initiative in developing schedules and processes to accomplish departmental and organizational goals
  • Resolve conflicts with staff, clients, agencies, and co-workers with a direct, professional, and calm manner
  • Be proficient in computer skills, especially in Microsoft Office with special emphasis in Microsoft Excel and Word
  • Work calmly under stressful deadlines with proficient stress and time management and ability to be flexible with change in a fast-paced environment
  • Enjoy a wide variety of duties from working one-on-one with others as well as administrative duties
  • Value healthy direct communication; accept and give feedback professionally; form relationships with those who are struggling with many challenges in a compassionate and assertive manner


Agency Requirements for All Employees:
  • Non-smoking work site
  • 21+ years old
  • Background check and drug test required
  • If in recovery, have at least 2+ years of sobriety
  • Vaccination against COVID-19 recommended as well as seasonal vaccination against the flu
  • Personal, reliable transportation and Utah driver’s license/good driving record required


Education & Experience:
  • Bachelor’s Degree REQUIRED (field of Social Work, Psychology, Business, Human Resources, Management, or related field PREFFERED)
  • One year of supervisory/management experience REQUIRED


  • Fulltime, 40 hours/week
  • Schedule: M-F (2pm-7pm), plus 15 hours (somewhat flexible) working 2 evening, overnight, and/or weekend shifts
  • Provide on-call services (with additional compensation)



$20-$22/hour – depending on education and experience, plus a fulltime benefits package that includes:

  • Health insurance
  • Dental insurance
  • Life insurance
  • Paid time off (over 30 paid holidays, vacation, and sick days per year)
  • Long-term disability
  • 401(k) dollar-for-dollar match up to 5% (after one year of employment)
  • EAP (Employee Assistance Program) providing 24/7/365 support
  • Employee recognition, bonuses, paid training, and other incentives


Application Instructions:

Send the following to

  1. Statements of interest or cover letter (may be in body of email)
  2. Resume
  3. Three professional references (please include email and phone number)


House of Hope (HOH) is an equal opportunity and affirmative action employer. All employment decisions are based on achieving the HOH mission without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability, or religious belief. All qualified candidates are encouraged to apply.