FT – Recovery Support Supervisor – SLC

Location: Salt Lake City

House of Hope (HOH) is seeking a strong leader/supervisor to manage 30 employees overseeing the evening, overnight and weekend supervision of four residential women’s and children’s programs at House of Hope. We are seeking an experienced, proactive leader to ensure the effective functioning of the non-clinical aspects of residential services. Works closely with Director of Operations, Residential Services Coordinator, House Managers, and others to ensure that 50 families are supervised in residential care in a caring, yet professional manner. This is a rewarding position for those who enjoy supervising teams, motivating individuals and helping employees learn and grow in the behavioral health field.


This full time, salaried position is located at the main HOH treatment center near the University of Utah and work at all HOH facilities (within a ½-mile radius); when agency vehicles are unavailable, employee’s personal vehicle will be utilized for work purposes (mileage reimbursement for all work-related uses of personal vehicle).


About House of Hope:

The House of Hope—a local nonprofit organization—has a mission to empower women, strengthen families, and promote recovery in our community. As Utah’s oldest treatment center, we have a long legacy of employing staff who are dedicated to the mission of spreading hope, nurturing healing, and encouraging personal growth in our colleagues, our clients, and our organization. We offer a culture of camaraderie, creativity, and collaboration as we work collectively to make a difference in the lives of the women and children we serve.


Primary Responsibilities:

  • Ensure that all four houses are fully staffed for all shifts and that staff schedules are maintained in an organized manner, with emergency planning and on-call; may have to fill in shifts for emergencies.
  • Responsible for on-call phone rotation subsidized by weekly stipend.
  • Recruit, hire, train, and evaluate the performance of a team of 25-35 full & part-time house managers and recovery assistants.
  • Manage any employee guidance issues with care and concern while following HOH policies and procedures. 
  • Maintain positive staff morale through modeling, recognizing, and reinforcing positive change in individual employees and implementing improvements in the program as a whole.
  • Adhere to and train staff to help clients adhere to program rules in a respectful and appropriate manner to ensure smooth functioning of the facilities and facilitate professional conflict resolution between clients as well as problem-solve issues as they arise.
  • Learn and manage all necessary program paperwork, including collaborating with H.R. and other departments to ensure appropriate maintenance of employee documentation and staff records 
  • Ensure that employees complete daily documentation of billable time, progress notes and incident reports in a professional and timely manner.


Qualifications, Experience, and Skillset:

  • Due to licensing regulations and supervision requirements, this position is open to FEMALE applicants only!
  • Experience working in behavioral health organizations with families, women, or children.
  • Be proficient in computer skills, especially in Microsoft Office with special emphasis in Microsoft Excel and Word, as well as several client documentation programs.
  • Work calmly under stressful deadlines with proficient stress and time management and ability to be flexible with change in a fast-paced environment with diverse client and staff populations.
  • Value healthy direct communication; accept and give feedback professionally; form relationships with staff who are struggling with challenges in a compassionate and assertive manner.
  • Detail-oriented, with strong interpersonal skills that make others feel at ease and engaged.
  • A basic understanding of substance use disorders (SUD) and mental health challenges that women face including trauma-informed care, cultural competency, and gender-specific issues of women entering treatment.
  • Talent for organization and development of systems; efficient and creative task manager of multiple projects simultaneously, preference for variety over predictability. 
  • Interested in learning more about non-profit organizations, treatment programs and women’s issues, 
  • Most importantly, has a passion for leading a collaborative team to help women and children in need!


Agency Requirements for All Employees:

  • All HOH facilities are tobacco free; all staff must be non-smoking during work day.
  • 21+ years old
  • Background check and drug test required.
  • If in recovery, have at least 2+ years of sobriety.
  • Personal, reliable transportation and Utah driver’s license/good driving record required.


Education/Experience Required:
  • Bachelor’s degree and willingness to work towards an SSW or SUDC license while employed (HOH will provide supervision) OR 2+ years comparable experience in management or supervision of a team.



  • Full-time, 40 hours/week, salaried position.
  • General schedule: Monday through Friday, standard hours will be between 9 am to 7:00pm (somewhat flexible and may be variable based on needs); may require occasional evenings or weekends for training staff or may need to fill in shifts during emergencies, weekly on-call rotation with extra compensation.



$52-62K annual salary, depending on education and experience, plus a full-time benefits package including:

  • Excellent health insurance for self and family. 
  • Dental insurance 
  • 2x salary life insurance policy (no cost to employee)
  • Paid holidays, sick, and vacation (equivalent to 34 days paid days off per year)
  • Long-term disability (no cost to employee)
  • 401(k) dollar-for-dollar match up to 5% after one year of employment (vested at 50% per year)
  • Employee recognition, bonuses, and other incentives are often available.
  • Training opportunities, leadership and supervisory coaching, career development.


Application Instructions:

Send the following to jobs@houseofhopeut.org:

  1. Brief statements of interest or cover letter (may be in body of email)
  2. Resume 
  3. Three professional references (please include email and phone number)


House of Hope’s Mission:
  • Treating substance use disorders, rebuilding lives, strengthening families, and empowering women.


House of Hope’s Diversity, Equity, & Inclusion (DEI) Statement:

  • House of Hope celebrates diversity by elevating empathy, encouraging inclusivity, and challenging inequity through compassion, education, awareness, and action.


House of Hope (HOH) is an equal opportunity and affirmative action employer. All employment decisions are based on achieving the HOH mission without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability, or religious belief. All qualified candidates are encouraged to apply.